If you have received a decision on an appealable claim that you believe is incorrect, you can ask for the decision to be checked by an Appeals Officer within 60 days of the decision.

Online
You can add more information to your appeal by uploading additional documentation online with a verified MyGovID account. An appeal card should be visible on your user account dashboard or in the Appeals hub itself. You can click the ‘Manage my appeal’ button on the appeal card which will give you the option to upload additional documents to your appeal.

By Post
If you do not have a verified MyGovID account you can post the documents to:
 
Online Appeals Section
Social Welfare Appeals Office
D’Olier House, D’Olier Street
Dublin 2, D02 XY31

Please label each document submitted with your PPS number.

If you made your claim application online
If you have a verified MyGovID account, you should receive a new decision letter from the Department into your MyWelfare notifications inbox with all necessary information regarding payment.

If you did not make your claim application online
If you did not make your application online, you will receive a decision letter with the details surrounding your payment in the post.

Payment Queries
If you have a query relating to your payment you will need to contact the relevant section of the Department of Social Protection and/or your local Intreo Centre. The Social Welfare Appeals Office do not deal with payments and cannot provide assistance with this matter.

Review of Decisions
 
Revision by an Appeals Officer or by Chief Appeals Officer
An Appeals Officer’s decision is generally final and conclusive. However, if you have new facts or new evidence which were not given to the Appeals Officer and which are relevant at the date you made the claim, you may ask for a review of the decision by an Appeals Officer. A decision of an Appeals Officer may also be revised by the Chief Appeals Officer if it appears to her that the decision was erroneous by reason of a mistake as to the facts or the law (Section 318).

In either case, the person concerned should submit a written statement of the grounds on which a review of the decision is sought and include any new evidence that was not previously considered. In the case of a request under Section 317, an SWAO2 application form can be used. More information on this process can be found here. This process cannot be done online.

In all procedures, principles of natural justice are fully adhered to and, if such a review would have a material interest for some other person concerned, such other person will be afforded an opportunity to comment.
 
A request  under Section 317 can be submitted by posting the completed SWAO 2 form to:
Communications Section
Social Welfare Appeals Office
D’Olier House, D’Olier Street
Dublin 2, D02 XY31
 
A request under section 318  can be submitted by posting the request to:
The Chief Appeals Officer
Social Welfare Appeals Office
D’Olier House, D’Olier Street
Dublin 2, D02 XY31

Please label your statement and any new evidence or supporting documentation with your PPS number.

Appeals Criteria
For certain social welfare payments, there is no formal appeals process in place due to how these claims are administered and awarded. As a result, decisions cannot be appealed for these payments.
 
Please click here to see a full list of social welfare payments not included in the appeals process.

If the scheme is appealable and you have provided sufficient grounds and reasons for your appeal, it will be accepted

What can I do now?
If you are unhappy with a decision on a payment not covered by the Social Welfare Appeals Process, you can ask for the decision to be reviewed directly by the section in the Department of Social Protection that dealt with your application.

You can ask for a review of the decision about your original claim from the Department of Social Protection at any time.

Online
If you have a verified MyGovID account, you can withdraw your appeal at any time right here on MyWelfare. An appeal card should be visible on your user account dashboard or in the Appeals hub itself. You can click the ‘Manage my appeal’ button on the appeal card which will give you the option to withdraw your appeal.

By Post
If you DO NOT have a verified MyGovID account, you can close your appeal by advising the Appeals Office in writing. Please post the request to:
 
Withdrawals section
Social Welfare Appeals Office
D’Olier House, D’Olier Street
Dublin 2, D02 XY31

Please label your written withdrawal request with your PPS number.